The customer: Meet Spare
Spare is a mobility management platform that empowers transportation companies to run seamless services for riders. The company aims to connect communities in four continents to inclusive and efficient mobility services. They offer a number of products that help companies do everything from running fully-automated, on-demand transportation networks to leveraging big data for operational insights.
Josh Andrews, Chief Operating Officer (COO), is responsible for measuring employee happiness and efficiency, recruiting talent onto the team, and assessing how well the company’s products are meeting the needs of customers.
Josh explained that Spare was looking for a performance management tool to level up their meetings and internal processes.
Let’s take a look at how Spare used Fellow to streamline internal communication processes and make meetings productive!
The challenge: Finding a feedback tool that worked
Before Fellow, Josh knew how important it was to build a culture of continuous feedback within the company. He explained that his vision for Spare was to train everyone on how to use feedback in a meaningful way, but quickly realized it wouldn’t be as simple as he thought.
The solution: Using Fellow to change internal processes
When Josh began using Fellow, he was surprised at how straightforward it was to use. He realized that once the tool was there, others were quickly picking up on the benefits of using it too. When we asked Josh about how the Spare team adjusted to Fellow initially, he responded:
The results spoke for themselves. Once Spare employees saw their colleagues benefit from Fellow’s collaborative meeting agendas, it was easy for everyone to get on board. Meetings at Spare started to become more productive too!
The most precious resource you have is your time! If you want your company to have high employee engagement, start with great meetings. Josh uses Fellow’s ready-to-use templates to optimize meeting productivity.
When asked about behaviour changes within the company, Josh gave credit to Fellow’s array of meeting templates that can add structure to any type of meeting.
The benefits didn’t stop at meeting templates. Another feature that has helped Josh and his team stay organized is Fellow’s Chrome extension.
Fellow makes it easy for everyone to avoid pre-meeting chaos and distractions by bringing everything into one place. You can access your meeting agendas directly from your video conferencing tools and email calendar, making it simple for everyone at the company to start using Fellow for their meetings.
Results: Structured meetings! 🎉
Fellow made it easier for Josh and the team at Spare to structure meetings, give and receive feedback, and achieve company milestones!
Meetings are so much more than a time to discuss deliverables and progress. When done correctly, they can help everyone feel included in decisions and give each person the opportunity to contribute to the success of the company. A great meeting also establishes alignment on complex issues and enables groups to work towards their objectives.
Simply put, Fellow helped Spare get back to the basics. With a habit of structured meetings, an outlet to provide and receive feedback, and newly implemented internal processes, the team is ready to help you easily launch, manage, and integrate your transportation system.
Lastly, we asked Josh what he would say to another COO who’s looking to adopt Fellow at their company.
Travis also mentioned that he loves Fellow’s feedback feature – the reason why the tool was introduced at PWL. According to Travis, the simplicity of giving feedback in Fellow, whether it’s about a meeting or a colleague, makes giving and receiving feedback a part of the organization’s culture.
