Fellow.app Sub-processors

Last Updated: September 25, 2023

To support Fellow in delivering the Services, Fellow engages third-party service providers as sub-processors.

This page identifies the sub-processor, describes where they are located, and what services they provide to us.

Our business needs may change from time to time and Fellow will periodically update this page to provide notice of additions and removals to our list of sub-processors.

Cloud Infrastructure

Service ProviderProcessing ActivitiesLocation
Amazon Web ServicesCloud Service ProviderCanada
CloudflareDNS & caching servicesUSA
Data DogReal-time alerts and monitoringUSA
SentryApplication monitoring and Error trackingUSA
Sendgrid (Twilio)Email delivery serviceUSA
StripeSubscription billing and paymentsUSA

Communications

The following sub-processors provide communications services to Fellow, in order to enable us to communicate with our customers and prospects.

Service ProviderProcessing ActivitiesLocation
IntercomCustomer Support, and Help CenterUSA
Canny.ioCustomer FeedbackUSA
ClearbitData EnrichmentUSA
HubspotCRM servicesUSA

Analytics

The following sub-processors provide analytics related services to Fellow, which we use in order to discern usage patterns and make service adjustments as necessary.

Service ProviderProcessing ActivitiesLocation
Heap AnalyticsUser analyticsUSA
HotjarUser analyticsData: Ireland
HQ: Malta
Segment (Twilio)Analytics event routing and infrastructureUSA

The following sub-processors provide services specific to AI-related functionality within the Fellow platform. Use of these sub-processors can be disabled by workspace administrators from Workspace Settings within the Fellow platform.

Service ProviderServicesLocation
OpenAI, LLCGenerative Text
(optional, only if you choose to use AI powered features)
USA
Hyperdoc Inc.
d/b/a Recall AI
Meeting bots to record calls
(optional, only joins if you choose to have calls recorded)
USA
Deepgram, Inc.Transcription of call recordings
(optional, only joins if you choose to have calls recorded)
USA

Advertising Providers

The following list of sub-processors provide advertising services to Fellow. We do not send any user data to these providers, but they do make use of tracking pixels that operate on Fellow’s website in order to fine-tune delivery of advertisements.

Service ProviderServicesLocation
Google, LLCAds on Google servicesUSA
Meta Platforms, Inc.Ads on Facebook & InstagramUSA
Microsoft CorporationAds on Bing & LinkedInUSA

Fellow is committed to ensuring that all of its sub-processors have the appropriate legal and security safeguards in place to ensure that your data will remain protected to the highest standards. This includes a security review and signing all necessary agreements in order to ensure that they have supplementary measures in place, where applicable.