Eliminate Your Org’s Information Silos with Fellow + Glean

Information silos are one of the biggest blockers to speed, alignment, and execution in any workplace. Teams simply can’t move forward and make decisions with confidence when vital knowledge is locked away in outdated wikis, undocumented meetings, and siloed note-taking tools.

It’s a problem that Glean has solved by taking the totality of an organization’s enterprise knowledge and making it searchable using AI. One big source of enterprise knowledge comes from meetings, which are estimated to contain up to 50% of enterprise data and are where decisions are made, action items are assigned, and strategies are refined. Yet they’re too often not properly documented or shared, leading to information silos.

That’s where Fellow comes in. With Fellow, every meeting can be recorded, summarized, and transcribed with AI. And, with Fellow and Glean working together, your most up-to-date information is now searchable, actionable, and steeped in context.

Glean and Fellow working together means being able to make decisions while seeing the full picture. Here, we’ll cover how information silos form, why meetings contain your best information, and how to break it all down with Fellow and Glean working together.

How do information silos form?

In short, information silos are caused by data and context not being shared. 

It’s like when a customer success manager collects useful feedback after talking to a customer, but doesn’t share it with the product team. Or when every team uses a different tool to track projects and no one has insight into each other’s processes.

Always, the consequences of information silos are a lack of alignment, sluggish communication and decision-making, and some information simply being lost.

Information silos happen when:

• Data is fragmented across tools like email, Slack, Notion, Google Docs, and personal notes
• Critical information is never documented or only shared among meeting attendees
• Insights are shared in inconsistent formats — some in slides, some in chats, some just verbally
• Teams hoard knowledge, intentionally or unintentionally, by not sharing updates widely

When context is fragmented or undocumented, the consequences add up:

• Teams duplicate work or make conflicting decisions
• Communication slows down — and so does execution
• Knowledge disappears as employees move on

Meetings are notorious for contributing to information silos. Often they’re not documented at all, and even when they are, all those discussions rarely make it beyond the meeting participants.

Simply put, when data isn’t unified and centralized, you’re left making decisions in the dark.

Why meeting notes are your most valuable source of information

Your meeting recaps, decisions, and action items are the first place where new information surfaces. Whether it’s a customer insight or a shift in direction, that’s where the conversation happens first.

It’s the exact information that needs to be shared quickly to facilitate progress, but that’s made impossible when that information is locked down in private notes. By the time those notes are translated to another format — like shared at a Town Hall or made into a slide deck — it’s not only outdated but potentially diluted.

Meeting notes are the crucial link between discussion and action. Fellow has been solving that problem by ensuring all meetings are fully documented and shareable and, paired with Glean, you can move towards action faster than ever.

How to break down information silos with Glean + Fellow

Here’s what happens when you connect Fellow to Glean to unlock searchable meeting insights.

AI-powered search for all meeting notes

Fellow’s AI-powered meeting summaries and action items are indexed in Glean and combined with the rest of your enterprise data to help you find information, generate summaries, and automate work across your organization. Glean mirrors the permissions set in Fellow, so only the meetings that you have access to in Fellow become searchable in Glean. 

Simplified cross-team collaboration

Teams can easily access context from meetings they were invited to, but didn’t attend in their Glean searches. This includes product updates, customer feedback, or cross-functional syncs. That means less back-and-forth, fewer interruptions, and faster alignment.

Empowered, informed decision making

Teams can use Glean to quickly get access to meeting insights to make quick, data-driven decisions. Search for answers, make decisions, and take action with confidence. 

Controlled access and privacy

No need to worry about oversharing. Glean follows all the access controls set in Fellow, meaning only the people who already have permission to view a meeting’s data will see it in Glean. Private conversations stay private.

Turn meetings into a centralized knowledge resource

Meetings are where real work happens – yet they’ve often remained siloed from the rest of your organization’s knowledge. With Fellow and Glean, you can now surface not just the content of meetings, but the decisions made and the actions agreed upon – fully integrated with your broader enterprise knowledge.

This means when you ask questions, create content, or automate workflows, the insights from your meetings are part of the story. The final mile of knowledge work is no longer missing. Now, meetings become truly actionable.

Join us for a webinar on May 6 to hear how a real-life customer, Motive, is using Glean and Fellow to surface context-rich insights with AI search.