AI in The Workforce: How to Use AI for Efficiency

Artificial intelligence (AI) is no longer a plot point in futuristic action movies—in fact, how to use AI at work has become an incredibly hot topic as it rapidly changes the workforce for the better! 

No matter the organization your business is in, artificial intelligence is constantly affecting today’s workforce, and knowing how to incorporate AI into your business is the first step to understanding the best way to use it for your team.

If you’ve been hesitant to use AI at work or are unsure where to start, we at Fellow break it all down below!

• The benefits of AI
• How AI is impacting the workforce

The benefits of AI

No matter what industry you’re in or how large your department is, artificial intelligence has many benefits in the workplace, as long as you use it with the right intentions. 

These benefits may include, but are not limited to:

• A boost in productivity: Teams that use AI tools to complete their daily tasks and responsibilities are the epitome of working smarter, not harder. By automating time-consuming and repetitive tasks, AI frees up time so employees can instead focus on strategy and making impactful decisions. 
• Better accuracy and compliance: Even though AI relies heavily on data, including potentially sensitive information and Personal Identifiable Information (PII), using AI within workforce applications can provide better corporate compliance and lower the number of employees who have access to sensitive information, which can also mean fewer data leaks and cyberattacks.
• Increased employee satisfaction: Employees don’t enjoy being stuck performing the same repetitive tasks daily. However, when AI task management tools are in the mix, workers can let these tools handle repetitive tasks and focus on creative activities in which they find value. So, instead of being buried in spreadsheets, employees can brainstorm new ideas and put their energy towards action items that inspire them.
• Fewer risks: Using AI software can also mean fewer risks since AI can protect your organization from operational risk through anomaly detection and predictive maintenance. This will also minimize the chances of failures and ensuing disasters. 
• New job positions: The use of AI at work also has the potential to create millions of new jobs, especially ones like data scientists and analysts, business development roles, and digital transformation specialists. 
• Bias-free decisions: AI can also help hiring managers and the HR department make bias-free decisions about qualified candidates when hiring for open positions. These tools can complete automated candidate screening to pinpoint which applications best match a role and perform accurate, data-driven staff performance assessments. When HR professionals implement AI, teams can expect a fairer recruitment and talent management approach.

How AI is impacting the workforce 

AI has had a huge impact on the workforce seemingly overnight. Let’s explore five ways workforce elements have changed since AI and its many features have become widely adopted.

• AI note-taking tools
• Automated customer service
• AI in recruitment and reporting
• Content creation
• Machine translation

1AI note-taking tools 

One significant way AI is impacting the workforce is by transforming how employees take notes during meetings.

A great example of this is Fellow’s latest feature, the AI Meeting Copilot. This tool boasts AI recording, transcription, and summaries, all linked to every meeting and calendar, so everything is in one place. Teams using AI note-taking tools like Fellow’s AI Meeting Copilot have an easier time staying focused, present, and engaged in discussions instead of being bogged down by ensuring all notes are cohesive, and no detail has fallen through the cracks.

Notes and transcripts created by the AI Meeting Copilot can also be searched after a meeting, so employees who couldn’t join the meeting can easily find the details they need and any assigned action items. These key details and decisions can also be shared with stakeholders to ensure everyone is kept in the loop.

Fellow’s AI Meeting Copilot will process the meeting transcription to generate an AI-powered meeting summary, which can also be sent to all attendees so everyone is held accountable for their to-dos and action items. In other words, the AI Meeting Copilot can act as a central repository for meeting records so everyone is aligned and follow-ups are clear.

2Automated customer service

The world of customer service has also been impacted by AI in the workforce, thanks to AI-powered chatbots. One of the ways this industry has seen a positive impact is that these chatbots can be online and ready to respond to customers 24 hours a day, 7 days a week. Let’s face it: customers want fast and easy service, even during peak hours. But thanks to these tools, no matter when a customer has a question or a problem, an AI chatbot can help rectify the situation. 

3AI in recruitment and reporting

Recruitment and reporting have also seen an exciting impact thanks to artificial intelligence. For instance, AI can identify talent that may have been overlooked by a hiring manager or by an HR team member, ultimately mitigating traditional biases and focusing solely on qualifications and skills. Using AI for hiring can level the playing field amongst candidates and ensure companies hire the best person for the job, achieving greater diversity and inclusion in hiring.

4Content creation 

AI for work can also come in handy for employees within content marketing or those focused on content creation. With tools like Google Bard and ChatGPT, writers can ask unique questions with key details to find answers to a topic they’re researching, create outlines, come up with attention-grabbing introductions, or even produce a list of titles for a blog.

For example, AI can help an HR professional write a job description for an open role, a sales representative draft an appropriate email response to a client, or even a content writer research before they set out to write a blog for the company website. 

As long as the user of these AI tools takes the time to edit their output and ensure the content is written in the right tone of voice and has the correct intention, these AI tools can help speed up the content creation process for employees across departments. 

5Machine translation

Companies with clients and customers across various nations can use AI in the workforce to quickly and efficiently translate work documents, marketing materials, emails, and presentations into multiple languages to enhance and improve communication.

Additionally, for online retailers or companies for which product and customer reviews are crucial, the organization can translate these reviews using AI to pinpoint improvement areas and help consumers better understand the product or service.

Going one step further, blogs or websites in their entirety can be translated in just a few clicks. Of course, since languages are incredibly nuanced, a human translator must review the material to ensure accuracy.

Get started with Fellow

When used correctly, artificial intelligence takes efficiency to the next level—no matter what industry you work in or how large your team may be. It’s all about pinpointing the right ways for your organization to use the available features and functionality. Not sure how to make AI work for your team? Now is the time to start exploring how Fellow’s AI solutions can transform meetings to be more effective and productive than ever, thanks to AI meeting agendas, meeting summaries, transcriptions, and more. Plus, Fellow offers a wide range of useful templates that users can leverage for everything they need before, after, and during meetings.