What’s inside this Reducing Customer Churn Meeting Template:
1 📈 Churn analysis
After conducting a churn analysis, what was the result?
During the churn analysis look for:
- Churn rate
- Churn by customer segment
- Churn by cohort
- Why are customers churning?
Discuss and brainstorm best practices to reduce churn. Including:
- Proactive communication
- Define a roadmap for your new customers
- Offer incentives
- Ask for feedback
- Analyze churn when it happens
- Customer loyalty
- Staying competitive
- Create a community around your customers
3 💪Game plan
Provide an overview of the game plan to reduce and reverse churn.
4 ✅ Action items
What are the next steps?