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Reducing Customer Churn Meeting Template

Use this template to understand why your customers have stopped using your product or service and come up with strategies to reduce churn with your team.

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What’s inside this Reducing Customer Churn Meeting Template:

1 📈 Churn analysis

After conducting a churn analysis, what was the result?

During the churn analysis look for:

  • Churn rate
  • Churn by customer segment
  • Churn by cohort
  • Why are customers churning?

2💡Brainstorm

Discuss and brainstorm best practices to reduce churn. Including:

  • Proactive communication
  • Define a roadmap for your new customers
  • Offer incentives
  • Ask for feedback
  • Analyze churn when it happens
  • Customer loyalty
  • Staying competitive
  • Create a community around your customers

3 💪Game plan

Provide an overview of the game plan to reduce and reverse churn.

4 ✅ Action items

What are the next steps?

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Fellow is the meeting productivity and team management software where teams gather to build collaborative agendas, record decisions, and keep each other accountable.

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