Customer Success Specialist Interview Template

What’s inside this Customer Success Specialist Interview Template:

1👋 Introduction

Give the candidate an opportunity to introduce themselves to you and potentially other interviewers.

• Tell me about yourself?
• Can you pitch our product in 30 seconds?

2👤 Customer success experience

Learn about the candidate’s previous customer success experience.

• Can you describe when you had to alter your normal approach to a customer to fix an issue?
• How do you incorporate upsells into your customer success work?
• How would you manage the problem if a server outage affected multiple customers?

3💬 Interpersonal skills

Learn more about their interpersonal skills.

• What are some of your strengths and areas of improvement?
• Describe a difficult relationship you’ve had with a co-worker in the past and how you handled it.
• If you were working with a client and realized one of your teammates gave them incorrect information, how would you handle the situation with the customer and your teammate?

4🤝 Collaboration

Learn a little bit more about how they would collaborate with other teams.

• How should customer success collaborate with other branches of the business?
• Describe a time when you worked closely with marketing and sales. How did it go?

5❓Questions

Any questions for me?