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Grain’s Bi-Weekly Customer Alignment Meeting Agenda Template

Bring together customer-facing teams and product teams to hear the voice of the customer.

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What’s inside Grain’s Bi-Weekly Customer Alignment Meeting Agenda Template:

1🤝 Set the tone [5 min]

Review the themes for today’s meeting and get initial thoughts from the Product, Engineering, and Design teams.

2🎬 Voice the customer story [35 min]

Watch the Voice of the Customer Story (compilation of short clips grouped by themes of feedback from customer meetings) as a team and discuss the requests and feedback as a team.

  • Customer Feedback Theme #1 (10 minutes)
  • Customer Feedback Theme #2 (10 minutes)
  • Customer Feedback Theme #3 (10 minutes)
  • Customer Testimonials (5 minutes)

3✅ Next steps [5 min]

Agree on action items and assign them to different teams to tackle in the next product cycle.

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About the author


Grain is a meeting insights tool that helps capture and share meeting insights to understand and advocate for the needs of your customers.

  • Brittany Forsyth
    Former Chief Talent Officer, Shopify

    Fellow has been a game changer for us. I love how lightweight and easy it is to use. It intuitively builds into my day-to-day rhythm, and the natural flow of Shopify, making it so much simpler to have valuable conversations.”

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    VP of Customer Success, Motive

    “I've never seen an app spread so quickly. Within a few weeks, there were hundreds of people using Fellow to follow up on the action items that inevitably come out of every meeting. It's been a game-changer for our team.”

  • Sabrina Leblanc
    Director of Sales, SurveyMonkey

    “Fellow has increased my productivity and has resulted in more collaborative 1:1s & team meetings. My team loves capturing their own agenda items. Getting prompted to add talking points is super handy when jumping from one meeting to the next.”

  • Liam Martin
    Co-founder, Time Doctor

    “Fellow has completely changed the way we manage meetings at Time Doctor. With 100+ people in 32 different countries, Fellow was one of the tools that took our remote meetings from confusion to clarity.

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