Reducing Customer Churn Meeting Template

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Use this template to understand why your customers have stopped using your product or service and come up with strategies to reduce churn with your team.

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Mon, Mar 24
24 Monday
10:30 - 11 AM
Reducing Customer Churn Meeting
10:30 - 11 AM
1 - 2 PM
25 Tuesday
9:30 - 11 AM
2 - 3 PM
Reducing Customer Churn Meeting
Today @ 10:30 - 11 AM
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Reducing Customer Churn Meeting Template
By Fellow.app
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  • Pick a template

    Save time with a pre-built template complete with recommended talking points to get you started

  • Customize it

    In Fellow, customize headers, talking points, and more before using it in your next meeting

  • Bring it to life

    Use the template in real-time with your meeting attendees to collaborate on meeting notes

What’s inside this Reducing Customer Churn Meeting Template:

1 📈 Churn analysis

After conducting a churn analysis, what was the result?

During the churn analysis look for:

  • Churn rate
  • Churn by customer segment
  • Churn by cohort
  • Why are customers churning?

2💡Brainstorm

Discuss and brainstorm best practices to reduce churn. Including:

  • Proactive communication
  • Define a roadmap for your new customers
  • Offer incentives
  • Ask for feedback
  • Analyze churn when it happens
  • Customer loyalty
  • Staying competitive
  • Create a community around your customers

3 💪Game plan

Provide an overview of the game plan to reduce and reverse churn.

4 ✅ Action items

What are the next steps?

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