Lenny Rachitsky’s Product Management Meeting Template
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Reducing Customer Churn Meeting Template
Get this templateUse this template to understand why your customers have stopped using your product or service and come up with strategies to reduce churn with your team.
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Reducing Customer Churn Meeting
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Reducing Customer Churn Meeting Template
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What’s inside this Reducing Customer Churn Meeting Template:
1 📈 Churn analysis
After conducting a churn analysis, what was the result?
During the churn analysis look for:
- Churn rate
- Churn by customer segment
- Churn by cohort
- Why are customers churning?
2💡Brainstorm
Discuss and brainstorm best practices to reduce churn. Including:
- Proactive communication
- Define a roadmap for your new customers
- Offer incentives
- Ask for feedback
- Analyze churn when it happens
- Customer loyalty
- Staying competitive
- Create a community around your customers
3 💪Game plan
Provide an overview of the game plan to reduce and reverse churn.
4 ✅ Action items
What are the next steps?
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