What’s inside this Customer Success Specialist Interview Template:
Give the candidate an opportunity to introduce themselves to you and potentially other interviewers.
- Tell me about yourself?
- Can you pitch our product in 30 seconds?
2👤 Customer success experience
Learn about the candidate’s previous customer success experience.
- Can you describe when you had to alter your normal approach to a customer to fix an issue?
- How do you incorporate upsells into your customer success work?
- How would you manage the problem if a server outage affected multiple customers?
3💬 Interpersonal skills
Learn more about their interpersonal skills.
- What are some of your strengths and areas of improvement?
- Describe a difficult relationship you’ve had with a co-worker in the past and how you handled it.
- If you were working with a client and realized one of your teammates gave them incorrect information, how would you handle the situation with the customer and your teammate?
Learn a little bit more about how they would collaborate with other teams.
- How should customer success collaborate with other branches of the business?
- Describe a time when you worked closely with marketing and sales. How did it go?
Any questions for me?